Merlin Audio Visual Limited

Bang & Olufsen Approved Service Partner

Bang & Olufsen Repairs

Merlin AV repair Bang & Olufsen televisions, music systems, loudspeakers, telephones and remote controls. We can also advise on home network problems. Wherever possible, repairs are carried out in your home. In some instances two visits will be required, but this can normally be avoided if an accurate fault description is provided before the initial visit.

Merlin Audio Visual Limited

Merlin AV was created in 2016 after John was asked by Bang & Olufsen to provide high quality service cover throughout the Midlands. We have since expanded and now work regularly in the Cheshire and Lancashire areas and as far south as Cambridge, Oxford and South Wales. We now travel further carrying out repairs in North Yorkshire and Tyne & Wear.

Classic Bang & Olufsen

We can repair most Bang & Olufsen products produced within the last 10-15 years. Older products are now getting difficult to repair as the parts required are slowly becoming obsolete. High quality alternatives will be sourced from trusted 3rd party suppliers if possible. Please get in touch to confirm the service status of your Bang & Olufsen.

Televisions

Bang & Olufsen televisions make a bold statement in your home. They combine superior picture quality, powerful sound and distinctive design. As such, they are highly complex products and sometimes things can go wrong. Some problems can be solved by a simple phone call and some advice.

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Music Systems

Bang & Olufsen music systems should give you years of pleasure. If yours has developed an issue, please call so we can help to resolve the problem.

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Loudspeakers

Bang & Olufsen makes world class loudspeakers that combine powerful immersive sound and distinctive cabinets. They perform flawlessly for years, but time can take its toll. If you feel that yours are not sounding as good as they used to, please get in touch.

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Telephones

High quality sound and imaginative design set Bang & Olufsen telephones apart from the rest. As you can't buy them new any more, it makes sense to have your faulty phones repaired.

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Remote Controls

The remote control is probably the most important item in your Bang & Olufsen AV system. Without it, you can't do much. From broken displays to exhausted rechargeable batteries, most repairs are relatively simple.

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John Briggs

John Briggs has been a service engineer since 1981, specialising in repairing Bang & Olufsen products since 1998. Between 1998 and 2016, John worked for the Bang & Olufsen dealer in Nottingham, at the showrooms in Arnold, Trent Bridge & The Lace Market.

In 2016 John set up Merlin Audio Visual as an Authorised Bang & Olufsen Service Agent. John is fully trained, qualified and insured, so your Bang & Olufsen is in safe hands.

View John's Linkedin profile here.

You can be sure John loves your Bang & Olufsen as much as you do!

Learn more about John by clicking on his photo

On-Site Repairs

Wherever possible, repairs are carried out in your home in one visit. Therefore, it is important to provide as much information about your system and the fault, so a reliable diagnosis can be made prior to our visit. We will do our best to provide you with an estimated cost of repair before the work is undertaken.

Repair Warranties

All Merlin AV chargeable repairs are covered by a 90 day parts & labour warranty for the same fault, unless otherwise stated. Certain Bang & Olufsen parts carry a 6 month, or even a 12 month warranty. Repairs use genuine Bang & Olufsen parts, wherever possible. If the required part is no longer available from Bang & Olufsen, we will do our best to find a suitable alternative supplier.

Payment

If your Bang & Olufsen equipment is under warranty and the fault is with the product itself, Bang & Olufsen will cover the cost of repair. If the problem is with setup, installation or associated items the repair will be chargeable. For chargeable repairs, we accept payment by bank transfer, cash, cheque and most credit & debit cards.