Privacy Policy

Merlin Audio Visual Limited

At Merlin Audio Visual Limited, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

Who We Are

Merlin Audio Visual Limited is a UK-based specialist service provider for Bang & Olufsen products, including repairs, servicing, installations, and technical support.

Merlin Audio Visual Limited is registered in England and Wales.

Website: Merlin Audio Visual

Information We Collect

We may collect the following information when you contact us or use our services:

• Name
• Address
• Telephone number
• Email address
• Product details (model and serial number)
• Service history
• Communication records relating to your enquiry or repair

We only collect information necessary to provide our services professionally and efficiently.

How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange repairs, servicing, or installations
• Provide estimates and invoices
• Communicate updates about your repair or booking
• Maintain service records
• Meet legal and accounting obligations

We never sell your personal information to third parties.

Legal Basis for Processing

We process personal information under the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Customer consent where required

Data Sharing

We only share information where necessary to support your service experience.

This may include:

• Bang & Olufsen & their partners
• Delivery or courier companies
• Payment providers
• Accountants or professional advisers
• Software providers used to manage bookings and invoicing

We never share customer information for unrelated marketing purposes.

Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure.

Customer information is handled carefully and only accessed when required for legitimate business purposes.

Data Retention

We only retain customer information necessary to support ongoing service, warranty, and legal obligations.

This is so we can:

• provide support and aftercare
• maintain service history
• comply with legal, tax, and accounting requirements

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of data where appropriate
• Object to certain processing activities
• Request restriction of processing
• Request transfer of your data

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses essential cookies to ensure the site functions correctly and provides a smooth user experience.

We may also use basic website analytics to understand general website usage and improve our services.

You can control cookies through your browser settings.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Merlin Audio Visual Limited
Email: service@merlinav.co.uk
Website: Merlin Audio Visual

Last Updated: May 2026