Prices


All costs are subject to VAT @20%. Price in brackets includes VAT


Whenever possible, repairs are conducted in your home in one visit. In some cases, a second call out may be necessary, but this can often be avoided if a precise fault description is provided before the initial visit. For older products, repairs are carried out in my workshop. The item will be collected from your home, fully serviced, and then returned to you.  Repairs charges comprise of call out charge/charges for the visits and the time taken to carry out the repair.  Any parts required are also added to the final invoice.  I will do my best to provide an accurate estimate before I visit, so please describe the fault in as much detail as possible.

Whenever possible, repairs are conducted in your home in one visit. In some cases, a second call out may be necessary, but this can often be avoided if a precise fault description is provided before the initial visit. For older products, repairs are carried out in our workshop. The item will be collected from your home, serviced, and then returned to you.

Call Out - Local

£50    (£60)

Covers my travel time to your home

0-40 miles from base - per visit

Call Out - Standard

£100    (£120)

Covers my travel time to your home

0-100 miles from base - per visit

Call Out - 120

£120    (£144)

Covers my travel time to your home

0-120 miles from base - per visit

Call Out - 150

£150    (£180)

Covers my travel time to your home

0-150 miles from base - per visit

2nd Visit for Same Repair or

Return of Repaired Item

50% of initial call out cost if item collected and repaired in my workshop, or if any additional parts are required for an on-site repair.

Labour Rate - Per Hour

£125     (£150)

Engineers time per hour (charged in 15 minute increments)

Inspection Fee

£125    (£150)

Diagnosis and Refused Estimate Charge

Price to provide estimated cost of repair

Payment Methods


Merlin Audio Visual Limited offers a range of convenient payment options to ensure a smooth and hassle-free experience. We accept on-line payments via credit/debit cards or bank transfers. All transactions are processed securely, giving you peace of mind when making a payment. If you have any questions regarding payment methods or need assistance,

please don’t hesitate to get in touch.

Most repairs are completed in one visit, but a second may be needed if the issue isn’t clearly described beforehand or additional parts are required. Older products are generally serviced in our workshop, with collection and return provided.

If you’re unsure which service applies to your Bang & Olufsen product, I’ll be happy to advise.

E&OE - April 2026