FAQs


Here are some of the questions we often get asked

These will be updated over time.


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What brands do you repair?

We specialise exclusively in Bang & Olufsen Repairs. This focus means you can count on expert knowledge, genuine parts, and the highest standard of care for your equipment.

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Do you offer in-home repairs?

Yes — whenever possible, we carry out repairs and servicing in your home to minimise disruption. If a repair requires workshop attention, we’ll arrange collection and return at a convenient time.

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What happens if  my equipment needs to come to your workshop?

We’ll handle everything for you. We’ll collect your equipment, carry out repairs at our fully equipped workshop, thoroughly test it, and return it ready to use.

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How soon can you visit?

We aim to offer prompt appointments and will do our best to arrange a visit within a few working days, depending on your location, parts availability and our current schedule. Please contact us to check availability

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Do you use genuine Bang & Olufsen parts?

Absolutely. As a Bang & Olufsen Approved Service Partner, we use genuine parts sourced directly from manufacturer to ensure your system continues to perform as it should.

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How much will my repair cost?

Repair costs include a call-out charge, labour (billed in 15-minute intervals), and any parts required. We’ll always endeavor to provide an estimate before starting any work, so you know what to expect.

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Do you offer support after the repair?

Yes. If you have any questions or concerns after your service, just let us know. We’re always here to help and want to make sure you’re completely happy.

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What areas do you cover?

We’re based in Nottingham, but provide in-home service across the Midlands, East Anglia, North Wales and the North West.  If you’re unsure whether we cover your area, just get in touch.

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What payment methods do you accept?

We accept payment by Visa, Mastercard, American Express, Apple Pay, Google Pay and Bank transfer.

Still have a question?

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